Privacy policy

Privacy Policy

Last updated: May 28, 2026

VATANAM operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VATANAM is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, store, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with the Services:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Financial Information

  • Payment method details
  • Transaction confirmations
  • Billing information
  • Order history

Payment processing is securely handled by Shopify and authorized payment providers. VATANAM does not store complete credit card information.

Account Information

  • Username
  • Password
  • Preferences and settings
  • Wishlist and saved items

Transaction Information

  • Purchased products
  • Cart contents
  • Returns and exchanges
  • Order activity
  • Customization selections

Device & Technical Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Usage data
  • Cookies and analytics data

Communications

  • Customer support inquiries
  • Emails
  • Messages
  • Uploaded files or submitted customization requests

2. User-Uploaded Content

Customers may upload images, logos, artwork, text, graphics, or other materials for personalization and customization purposes.

By uploading content to VATANAM, the customer confirms that:

  • they own the rights to the uploaded material; or
  • they have obtained all necessary permissions, licenses, and authorizations required for its use.

VATANAM does not actively monitor or verify ownership of uploaded materials prior to production.

VATANAM reserves the right to refuse, cancel, remove, reject, suspend, or report any uploaded content that may violate:

  • applicable laws
  • intellectual property rights
  • copyright protections
  • trademark rights
  • personality or portrait rights
  • community standards
  • German or EU regulations

Uploaded files may be temporarily stored and processed solely for:

  • order fulfillment
  • production
  • embroidery or printing preparation
  • customer support
  • legal compliance
  • fraud prevention
  • dispute resolution
  • internal moderation and quality control

3. AI-Generated and Third-Party Content

Customers remain fully responsible for all uploaded materials, including content created, edited, modified, or generated using:

  • artificial intelligence (AI) tools
  • image generators
  • editing software
  • third-party platforms
  • social media platforms

VATANAM does not verify whether AI-generated or edited content infringes copyrights, trademarks, portrait rights, or other intellectual property rights.

By submitting such content, the customer confirms that the use, reproduction, printing, embroidery, or personalization of the uploaded material is legally permitted.

4. Prohibited Content

VATANAM strictly prohibits uploads or customization requests containing:

  • illegal content
  • hate speech
  • extremist symbols or propaganda
  • terrorist-related material
  • discriminatory or violent content
  • explicit sexual content
  • unlawful political symbols prohibited under German or EU law
  • content infringing intellectual property rights
  • counterfeit trademarks or logos
  • unlawful or abusive material

VATANAM reserves the right to reject, cancel, refund, suspend, or report any order or customer account associated with prohibited content.

Where legally required, VATANAM may cooperate with law enforcement authorities or regulatory bodies.

5. Manual Review of Customized Orders

Certain customized or personalized orders may require manual review before production.

VATANAM reserves the right to:

  • delay production
  • pause processing
  • request clarification
  • request proof of authorization
  • reject or cancel orders

if uploaded content requires:

  • legal verification
  • copyright review
  • technical review
  • print-quality review
  • compliance verification

Production times for customized products begin only after successful review and approval of submitted content.

6. How We Collect Personal Information

We may collect personal information:

  • directly from you
  • automatically through cookies and analytics technologies
  • through Shopify and integrated applications
  • from payment providers
  • from advertising and marketing partners
  • from social media integrations
  • from third-party service providers

7. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfill orders
  • provide customized products
  • communicate regarding orders and support
  • improve our Services
  • personalize user experience
  • prevent fraud and abuse
  • comply with legal obligations
  • manage returns and exchanges
  • conduct analytics and marketing
  • improve website performance and security

8. Marketing and Advertising

We may use your information for marketing and promotional purposes, including:

  • email newsletters
  • advertising campaigns
  • personalized advertisements
  • abandoned cart reminders
  • product recommendations

You may unsubscribe from marketing communications at any time.

9. Cookies and Tracking Technologies

VATANAM and Shopify use cookies and similar technologies to:

  • operate the website
  • remember preferences
  • analyze traffic
  • improve performance
  • provide personalized advertising

You may manage cookie preferences through your browser settings or our cookie preferences tool.

10. How We Share Information

We may disclose personal information to:

  • Shopify
  • payment providers
  • shipping carriers
  • production and fulfillment partners
  • IT and cloud service providers
  • analytics providers
  • legal or governmental authorities where required by law

Third-party providers process data according to their own privacy policies and applicable laws.

11. Relationship with Shopify

Our Services are hosted by Shopify.

Shopify may process personal information to:

  • provide hosting infrastructure
  • process payments
  • improve platform security
  • support analytics and advertising features
  • provide Shop Pay and checkout services

For more information, please review Shopify’s privacy policy:

https://privacy.shopify.com/

12. Data Retention

We retain personal information only for as long as necessary to:

  • fulfill contractual obligations
  • comply with legal obligations
  • resolve disputes
  • prevent fraud
  • enforce policies and agreements

Uploaded files associated with customized products may be retained temporarily for operational, legal, or support purposes.

13. Data Security

We implement commercially reasonable security measures to protect your information.

However, no method of transmission or storage is completely secure, and VATANAM cannot guarantee absolute security.

Customers are encouraged not to transmit sensitive information through unsecured channels.

14. Your Rights Under GDPR / DSGVO

If you are located in the European Economic Area (EEA), you may have the following rights:

  • Right of Access
  • Right to Rectification
  • Right to Deletion
  • Right to Restriction of Processing
  • Right to Data Portability
  • Right to Object
  • Right to Withdraw Consent

To exercise these rights, contact us using the information below.

We may request identity verification before processing requests.

15. International Data Transfers

Your information may be transferred, processed, or stored outside your country of residence.

Where required, VATANAM and Shopify rely on legally recognized transfer mechanisms, including Standard Contractual Clauses (SCCs).

16. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the legally applicable age.

If you believe a child has submitted personal information to us, please contact us immediately.

17. Third-Party Links

Our website may contain links to third-party websites or services.

VATANAM is not responsible for the privacy practices or content of external websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.

Updated versions will be published on this page with a revised "Last updated" date.

19. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

VATANAM
Grindelallee 159
20146 Hamburg
Germany

Email: vatanam.official@gmail.com